Return and Refund Policy

Thank you for shopping at MiO. We value your satisfaction and want to ensure that you have a positive shopping experience. This Return and Refund Policy explains the terms and conditions under which returns and refunds are accepted. By making a purchase from our website, you acknowledge and agree to the following policies.


Effective Date: 29th June, 2023

1. Eligibility

2. Return Process

3. Refund Options

4. Non-Refundable Items

5. Shipping Costs

6. Exchanges

7. Damaged or Defective Items

8. Changes to the Return and Refund Policy

1. eligibility

We accept returns for most products within 10 days from the date of delivery, unless stated otherwise.To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. return process

To initiate a return, please contact our customer support team at

Provide your order number, a description of the item(s) you wish to return, and the reason for the return.

Our customer support team will guide you through the return process and provide you with any necessary instructions or return labels.

You are responsible for covering the return shipping costs, unless the return is due to our error or a defective product.

3. refund options

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original payment method.
Depending on your payment provider, it may take 7-30 days for the refund to be processed and reflected in your account.

4. non-refundable items

We reserve the right to refuse a refund if the returned item is not in its original condition or does not meet the eligibility criteria outlined in section 1.

5. shipping costs

Shipping costs, including those incurred during the return process, are the responsibility of the purchaser, and are non-refundable unless the return is due to our error or a defective product.

6. exchanges

We currently offer direct exchanges for incorrect size. If you wish to exchange an item, please follow the return process outlined in section 1 and place a new order for the desired item.

7. damaged or defective items

If you receive a damaged or defective item, please contact our customer support team immediately at

Provide your order number, a description of the issue, and any relevant supporting documentation (e.g., photos).

We will assess the situation and provide you with instructions on how to proceed, which may include a return, replacement, or refund.

8. changes to the return and refund policy

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice.

Changes to the policy will be effective immediately upon posting on our website.
It is your responsibility to review this policy periodically for any updates or changes.